Director of Family Services

The mission of Jubilee Housing (JHI) is building diverse, compassionate communities that create opportunities for everyone to thrive. Since 1973, Jubilee has worked to provide high quality affordable housing and holistic support to those experiencing persistent economic hardship in the Adams Morgan and Columbia Heights neighborhoods of Washington D.C. Jubilee operates ten properties totaling 299 units of affordable housing and offers robust programming for residents and community members pursuing life goals.

Jubilee Housing is an innovator in financing for affordable housing and a responsible steward of the investments it receives. Jubilee produces not simply affordable housing, but justice housing.

Justice housing is affordable to those with few financial assets, located in neighborhoods where resources such as good schools, grocery stores, and public transportation are readily accessible and near services that support residents as they pursue educational and career attainment.

Jubilee is seeking individuals who are excited about this concept and want to work with us to ensure Justice Housing becomes a reality for all Jubilee Residents who want to be a part of the Justice Housing Community.

Position Description:

The Director of Family Services will lead a team of social service professionals to develop and implement services and programs that support the success of the low-income seniors, teens, and families in Jubilee Housing’s affordable housing properties, currently consisting of 300 families.  The Director will plan, direct, organize, and support the development and implementation of enrichment, financial, and social empowerment programs for JHI residents and community program participants. The Director leads three Jubilee programming initiatives: the Family Resource Center, a multi-generational parent and family support initiative; Resident Life, a social engagement and empowerment program for JHI residents; and a Teen Drop-in Center that supports the academic success of teenagers grades 7th – 12th and provides career and college support for transitional-age youth up to 24 years old.  The Director of Family Services will also support another new JHI initiative, the Platform of Hope, which is a collaboration of multiple social service organizations united to provide economic, workforce, and skill-building resources for Program participants.   Collectively, these programs build skills and resourcefulness for JHI residents and community participants through financial and economic empowerment, resource development, education, problem solving, and building resiliency.

Duties and Responsibilities:

Supervise Programming

  • Develop and execute the following program models to support the JHI residents described earlier: the Family Resource Center, Resident Life, and the Teen Drop-in Center to achieve housing stability, educational, social, and financial empowerment, parenting support, training and multi-generational programming, and college and career success.
  • Create a professional development environment for department staff to support and implement best practices in advancing youth development and family engagement.
  • Provide JHI residents with linkages and referrals to employment, workforce development, and social service resources
  • Provide staff support for the Platform of Hope
  • Assist with benefits applications
  • Execute community building activities for JHI residents.
  • Execute Aging in Place Program model for JHI seniors
  • Support and resource high school students transitioning to college and career

Administration and Operations:

  • Support the vision, mission, and operations of the Family Services Department within the organization
  • Ensure full regulatory and legal compliance with JHI policies and operations
  • Manage a team of direct and indirect service personnel, including supervision, hiring, evaluations, professional development, terminations, etc.
  • Monitor and evaluate effectiveness of programming, including qualitative and quantitative evaluation tools and analysis
  • Manage programs according to the approved budget and grant requirements

Maintain External Engagement and Communication:

  • Communicate effectively with staff, volunteers and the community at large
  • Responsible for growing and maintaining collaborations with other family oriented program partners and helping to build our collective approaches to equip children, youth and families for success


  • Bachelor’s Degree (Master’s preferred) in Social Work, Psychology, Sociology, Healthcare or a related field
  • Minimum 3 to 5 years in a managerial/supervisory role supporting marginalized and under-resourced communities required
  • Minimum 5-7 years of related full-time work experience in social services for under-resourced families and/or single adults; community development or a related field
  • Direct experience in parent or community engagement and/or youth development, a plus
  • Strong administrative background that reflects solid management and communication skills
  • Active spiritual grounding
  • Bilingual, English/Spanish a plus

The following attributes will be valuable to this role:

  • Interpersonal skills and cultural competency, self-aware with the ability to reflect and adapt to diverse environments
  • Project management skills with the ability to take a basic concept, develop a strategy and action plan with measurable outcomes and realistic tactics, and implement through completion
  • The ability to work with multiple stakeholders including parents and community leaders.

Salary and Benefits:

Salary is commensurate with experience. Benefits include health, vision, and dental insurance, STD, LTD, and Life insurances, paid vacation, sick leave, holidays, transportation stipend and a matched contribution retirement plan.

To Apply:

Please email your resume, a thoughtful cover letter, and include why you would be an ideal candidate for this position, and how you learned of this position to Please reference the “Director of Family Services” in the subject line.