Chief Operating Officer

The mission of Jubilee Housing is building diverse, compassionate communities that create opportunities for everyone to thrive. Since 1973, Jubilee has worked to provide high quality affordable housing and holistic support to those experiencing persistent economic hardship in the Adams Morgan and Columbia Heights neighborhoods of Washington D.C. Jubilee operates ten properties totaling 299 units of affordable housing and offers robust programming for residents and community members pursuing life goals.

Jubilee Housing is an innovator in financing for affordable housing and a responsible steward of the investments it receives. We understand our work to be about justice – for people who have been excluded from the prosperity of our city, and for our city itself to become a more equitable and united community. Our response is justice housing: affordable to those with few financial assets, located in neighborhoods where resources such as good schools, grocery stores, and public transportation are readily accessible and near services that support residents as they pursue educational and career attainment.

Jubilee is seeking individuals who are excited about this approach and want to work with us to operationalize our goals and aspirations.

Position Description:

Reporting to the president and serving as an integral member of the senior leadership team, the Chief Operating Officer will be responsible for the development of Jubilee Housing’s financial management strategy and accountable for the design and management of process and operations that support the organization’s strategic goals.

In addition to the strategic components, the Chief Operating Officer will be charged with aligning, developing and implementing policies and procedures in finance, data collection and management, and general operational realms.  Will oversee teams with internal and/or operational functions, and collaborate closely with the CEO and VPs of externally facing roles to ensure consistency of process and operations across the organization.

This is an outstanding opportunity for a nonprofit leader with financial and operational experience and a proven track record of creative problem-solving, managing for results, direct and indirect leadership, and change management to join in a high-growth, mission-driven organization.

Principal Responsibilities include:

  • Lead Annual Planning and Oversee Strategic Planning
    • Create and drive data-driven planning calendar
    • Facilitate the annual planning process – develop process, format, accountabilities
    • Oversee the regular review of progress and reporting on Justice Housing Plan
    • Ensure that accountabilities are clear and collaboration is ongoing for tactics requiring multiple teams
    • Create and communicate decision making process, especially with regard to strategic plans moving forward
    • Help design and facilitate leadership discussions that inform decisions
    • Oversee the development and documentation of SOPs
  • Manage Finance and Accounting
    • Regular processes, cost accounting
    • Annual budgeting
    • Financial management, cash flow
    • Reporting
    • Financial reporting for grants
    • Acquisition finance (with CEO)
    • Fiscal agency
    • Oversee the development and documentation of SOPs
  • Oversee process for data collection and management
    • Measures
    • Data policies
    • Reporting
    • Database systems & staff training, use
    • Customer feedback process and policy
    • Survey design
    • Oversee the development and documentation of SOPs
  • Oversee HR Planning, Policy, and Process
    • Ensure sound policy and process for recruiting, performance management, and compensation management
    • Oversee the embracing of EDI policy, process, training and accountability
    • Oversee and support cultural initiatives
    • Ensure compliance and oversee HR risk management
    • Oversee the development and documentation of SOPs
  • Oversee Property Development and Management
    • Support the implementation of new occupancy processes
    • Facilitate the collaboration of Property Development & Management, Programs, and Finance
    • Lead and create the development of streamlined acquisition, development process
    • Facilitate and support collaborative process in Property Management to ensure resident centric approach takes hold
    • Oversee the development and documentation of SOPs
  • Support Operations and Process for Programs and Institutional Advancement
    • Roll out VP work plans and accountabilities with VPs who are not direct reports
    • Support operational needs of IA and Programs, including process design and management support, development of policy and procedure, and compliance
    • Engage in team meetings and as peers to COO’s direct reports


  • Bachelor’s degree required and Master’s degree preferred
  • 5+ years of executive non-profit experience
  • Leadership with a focus on strategic operations management

The following attributes will be valuable to this role:

  • Collaborative leadership
  • Ability to lead and build teams
  • Passionately lead with integrity
  • Organized and able to create structure that equips others to thrive
  • Skilled in supporting operations and culture

Salary and Benefits

Salary is commensurate with experience. Benefits include health, vision, and dental insurance, STD, LTD, and Life insurances, paid vacation, sick leave, holidays, transportation stipend and a matched contribution retirement plan.

To Apply

Please email your resume, a cover letter and include why you would be an ideal candidate for this position, to Include in your cover letter how you learned of this position. Please reference “COO” in the subject line.