Bilingual Service Coordinator
The mission of Jubilee Housing is to build diverse, compassionate communities that create opportunities for everyone to thrive. Since 1973, Jubilee has worked to provide high quality affordable housing and holistic support to those experiencing persistent economic hardship in the Adams Morgan and Columbia Heights neighborhoods of Washington D.C. Jubilee operates eight properties totaling 299 units of affordable housing and offers robust programming for residents and community members pursuing life goals.
Jubilee Housing is an innovator in financing for affordable housing and a responsible steward of the investments it receives. Jubilee produces not simply affordable housing, but justice housing.
Justice housing is affordable to those with few financial assets, located in neighborhoods where resources such as good schools, grocery stores, and public transportation are readily accessible and near services that support residents as they pursue educational and career attainment.
Jubilee is seeking a Bilingual Service Coordinator to engage and support families that have limited English proficiency (LEP), primarily Spanish- and Amharic-speaking (Ethiopian), that reside in Jubilee housing to maximize financial opportunities, to access personal and professional development opportunities and appropriate benefits, and to promote positive resident outcomes. This position will work with Jubilee Housing households directly and collaborate with program partners, staff, and external for-profit and nonprofit organizations to access workforce development, financial capability, employment, and access to services and amenities within the community.
This is a full-time position, with work hours mainly between 9:00 a.m. – 5:30 p.m., Monday – Friday, with some activities executed on the weekends or evenings during the weekdays.
This position reports directly to the Director of Family Services and includes the following duties and responsibilities:
Primary Duties and Responsibilities:
- Organize and manage social service and language access service engagements with families, particularly Latino and Spanish-speaking populations and those with LEP (primarily Amharic) to facilitate and support families’ meeting expressed goals and outcomes. This responsibility may at times require utilizing interpreters or translators to facilitate service delivery.
- Utilize technology for data collection, tracking outcomes and communication with residents to maintain engagement over time.
- Outreach externally to build relationships with public and private social service entities for collaboration
- Participate in developing and executing family services programming.
- Provide linkages and referrals for resident personal and professional development experiences that increase opportunities for financial literacy and community engagement.
- Support LEP households during interactions with Jubilee Housing Property Management staff (e.g. regular recertification meetings).
- Outreach to 100% of JHI residents for relationship building, ascertaining household goals for personal and professional enrichment.
- Increase awareness of programs to Spanish speaking residents.
- Work with the Family Services team and Jubilee staff to facilitate execution of family engagement grant for the DC Mayor’s Office on Latino Affairs.
- Outreach to 100% of applicable JHI Latino households to support access to Jubilee to College Scholarships for college-age students.
- Coordinate with Teen Services Coordinator to actively engage Jubilee to College Scholarship recipients on college retention with 70% of engaged college students remaining in college through graduation.
- Outreach and engage with potential partners to build mutual platforms of support for JHI families and appropriate information sharing
- Bilingual in Spanish and English (spoken and written) required.
- Bachelor’s Degree (Masters’ preferred) in Social Work or related field.
- Minimum of 3 years related full-time work experience in support services for families and/or direct experience in community engagement and/or resident services.
- Working knowledge of Microsoft Office; proficiency with online data platforms or and ability to learn new applications, as needed.
- Ability to work collaboratively with diverse populations and multiple stakeholders including property management, residents, case managers, healthcare providers, social service agencies, etc.
- Ability to work independently.
- Creativity and self-motivation in service planning, advocacy, and problem solving.
A strong candidate will have:
- Interpersonal skills and cultural competency, self-aware with the ability to reflect and adapt to diverse environments.
- Project management skills with the ability to take a basic concept, develop a strategy and action plan with measurable outcomes and realistic tactics, and implement through completion.
- The ability to work with multiple stakeholders including residents, service providers and external partners.
The following attributes will be valuable to this role:
- Commitment to social justice and a strengths-based approach to working with teens
- Sound judgment
- Flexible and adaptable to change
- Passion for developing and sustaining deep, meaningful relationships
- Creative problem solving
- Works well as part of a team
- Strong interpersonal, communication and organizational skills
- Active spiritual grounding and appreciation of all spiritual traditions
Salary and Benefits:
Salary is commensurate with experience.
Benefits include health, vision, and dental insurance, STD, LTD, and Life insurances, paid vacation, sick leave, holidays, transportation stipend and a matched contribution retirement plan.
Please email a resume and cover letter with your compensation history to firstname.lastname@example.org.
Please use Bilingual Service Coordinator in the subject line of your email. Include in your cover letter why you would be an ideal candidate for this position.